Losing connection

[ANNE E.]

I'm trying to watch the new show 912 with Joyce Becker but it is stop start all the time and then it comes up "lost connection" is this the fault of my ISP or is the fault your end ?
It's driving me crazy HELP!!!!!
Anne

[Coni P.]

I have been having the same problem and also on Sharon's interviews

[Jo H.]

Something must have changed because I have a very fast connection and I haven't been able to watch anything without the same thing happening. I tried to watch Sharon's interview this morning and the same thing happened. I've tried two different computers and two different browsers but it stalls out on both.

[Betty J.]

I have also had this problem frequently. I thought it was something wrong with my internet provider.

[E.M. T.]

me,too !!

[Nancy R.]

I've had the same problem and have also blamed my internet provider. But I've had other internet problems so it could still be them for me.

[Norma H.]

Same problem here. I was thinking TQS is having problems because this is the only place, where the problem occurs. Maybe that's why the webpage is going to change by the new year?

[ANNE E.]

I didn't know that the web page was going to change
Anne

[Hannelore N.]

Well, unfortunately I also have to report "loss of connection", but it has only started to happen a few days ago. My internet access has not changed, I have not updated or changed any of my software, and everything else I use is working. Sooooooo, yohoooo, Bob! Can you get your magic wand out and sort this out?

Or, if it helps, put your Santa costume on, Bob, and I'll sit on your knee and tell you with my best little girl voice: "Please, please, Santa, I only want one thing for Christmas this year. I want to watch the latest TQS show. I also have a chimney and will put a plate of shortbread cookies and a wee dram of single malt next to it, just in case you have time to deliver a few more gifts. And, please, visit all my TQS friends and help them to increase their stash!"

[Hannelore N.]

Extra info for Bob and/or John: I can get to 03.51 when trying to watch Show 912. Up to that point the video 'stutters' now and then, but at 03.51 the connection break completely.

[Charae H.]

Happening here too, in the heart of the Silicon Valley. Just started yesterday. I have a very high speed connection and nothing has change on my end.

[Charae H.]

Hello Everyone,

I was just notified of these posts on the forum. We do not monitor the forum for Tech Support, so it’s best in the future to use our contact page for such issues.

To make sure there was not a problem on our end, I just played show 912 all the way through without any problems. My computer is using a strong wireless connection and a tested speed of 6.5 mbps (you can test your connection on the help page below.

Please read the help section under "VIDEO PROBLEM: Circle, Lost Connection, Choppy videos":
shop

Hope this helps.

Bob Bigelow
Tech Support

[Charae H.]

Bob-- I'm responding both here and on Tech Support. My download speed was .79 mbps with a wireless connection. Problem seems to have cleared up this afternoon.

[Jo H.]

No go for me. I'll email Bob directly as well. My speed is 21.59 download speed and 21.61 upload speed, which is blazing fast. I haven't had any problems watching any other website.

[Caroline A.]

I just started to watch the latest show and it immediately started stalling then gave me a lost connection message too. The rest of the internet is working fine. I too will send tech support a message.
Fi

I decided to search the help section and found where it had suggested making sure to have the latest version of Adobe Flash Player. I downloaded that and the show played better, but still had a few spots where it hesitated a little.