E-mail alerts

[Mike E.]

Hello friends -
I love the information and photos shared here. My one frustration (I know, first world problem) is that when I receive an e-mail alert about a comment or new photo, I click on the link and am taken to the TQS website where I am requested to log in. Once I log in, the link from the e-mail doesn't function and I can't find the information to which I was alerted. Does that make any sense? If I go back to the original e-mail again to click the link again, it will open up a new page and I start the same routine once more. What does everyone else do?
Best wishes,
Mike

[Nancy R.]

Hi Mike -

I haven't had that problem. Do you click the "Remain Logged In" check box when you log in? I did that once and remain logged in until I reboot my computer. Maybe that would work for you.

[Rita C.]

Mike I have been having a similar problem. When I get an email to do with one of the groups and try to access it I am not logged in. When I login it brings me somewhere else. This time it was to 'TQS Community' where I happened to see your comment. Really annoying! Yet another aspect of the 'Groups' part of the website that I really don't like and believe does not work as it should.

[Lois B.]

Rita & Mike, Please email Bob/customer support and find out what's going on for you. My response is the same as Nancy's I stay logged-in until I reboot. Hope you get it straightened out. Keep us posted on how it's going.

[Lois B.]

Hi Mike,

If you login first BEFORE you click the link, then clicking the link should take you to the right place. I certainly understand your frustration that it doesn't work as you'd expect.

Hope this helps,
Nancy

[Lois B.]

Nancy's answer is a good one, hadn't thought of that. Usually if I click on a link but have to log in, I use my back button to go back to the original link.

Kathy